Shipping and Return Policy

Shipping Policy

At EGPharmers, we aim to deliver your orders quickly and safely.

  • Free UK shipping on all orders over £20.00

  • Orders below £20.00 will have shipping charges calculated at checkout

  • Orders are usually processed within 1–2 working days

  • Delivery times may vary depending on your location and courier service

  • Once dispatched, you will receive confirmation of your order

Please note: Delivery times may be slightly longer during busy periods or due to unforeseen courier delays.

Returns Policy

We want you to shop with confidence at EGPharmers.

  • We offer a 30-day return policy from the date you receive your order

  • Items must be unused, unopened, and in original packaging

  • For hygiene and safety reasons, opened supplements cannot be returned unless faulty

  • If your item arrives damaged or incorrect, please contact us immediately

How to Request a Return

To start a return, please email us with your order number and reason for return:

📧 egpharmersuk@gmail.com

Our team will guide you through the next steps.

Refunds

  • Once we receive and inspect the returned item, we will notify you

  • Approved refunds will be processed back to your original payment method

  • Refund processing times may vary depending on your bank or payment provider

🌍 International Shipping Policy

We are pleased to offer worldwide shipping on all orders.

🚚 Delivery Timeframes

Estimated delivery times (after dispatch):

  • Europe: 5–8 business days
  • USA, Canada, Asia & Australia: 8–10 business days
  • Rest of the World: 10–12 business days

Please note that delivery times are estimates and may vary depending on customs processing and local postal services.

📦 Order Tracking

Once your order has been dispatched, you will receive a tracking ID via email.
You can use this to monitor your shipment throughout its journey.

🛃 Customs, Duties & Taxes

For all international orders:

  • Customs duties, import taxes, and any additional charges are the responsibility of the customer
  • These charges are not included in our product prices or shipping fees
  • Any delays caused by customs are outside our control

We recommend checking with your local customs office for more information before placing your order.

⚠️ Important Information

  • Customers are responsible for ensuring that products can be legally imported into their country
  • If a parcel is held, delayed, or returned due to unpaid customs charges or import restrictions, we cannot be held liable